How Ikea spied on customers complaining of delayed deliveries or faulty goods

March 14, 2012 By Mathilde Mathieu and Michaël Hajdenberg

In the unfolding scandal of how Swedish furniture retail giant Ikea spied on its staff and customers in France, Mediapart has now obtained new evidence of how the chain engaged in illegally obtaining personal information about customers who lodged minor complaints with its stores over faulty goods - one involving a 200-euro cupboard - or delayed deliveries of their purchases. The cases again include the accessing of personal data from national French police files, and which could only be obtained by corrupting law enforcement officials. Mathilde Mathieu and Michaël Hajdenberg report.

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In our continuing investigations into the extraordinary espionage practices carried out by Swedish furniture retail giant Ikea targeting its employees, Mediapart has now obtained evidence that its management in France engaged in illegally obtaining personal information about customers who lodged minor complaints with its stores over faulty goods or delayed deliveries of their purchases.

How Ikea spied on customers complaining of delayed deliveries or faulty goods

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